Privacy Policy
Last updated: May 22, 2026
1. Introduction
XPay Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software. Please read this policy carefully. By using our website or software, you consent to the practices described herein.
2. Information We Collect
Information You Provide:
- Contact Information: When you contact us via email or through our website, we may collect your name, email address, and any information you choose to include in your message.
- Communication Data: We may retain records of correspondence with you.
Information Collected Automatically:
- Usage Data: We may collect information about how you interact with our website, including pages visited, time spent on pages, and referring URLs.
- Device Data: We may collect information about your device, including browser type, operating system, and IP address.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and software.
- To respond to your inquiries, support requests, or comments.
- To improve our website, software, and user experience.
- To detect, prevent, and address technical issues or security vulnerabilities.
- To comply with legal obligations and enforce our Terms of Service.
4. Information We Do NOT Collect
Because XPay Labs is self-hosted software, we never have access to: your cryptographic private keys, mnemonic seeds, merchant wallet addresses, transaction data, customer payment information, or any data processed within your self-hosted deployment. All sensitive data remains exclusively on your infrastructure and is never transmitted to XPay Labs servers.
5. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only:
- With your explicit consent.
- To comply with applicable laws, regulations, or legal process.
- To protect our rights, property, or safety, and that of our users or others.
- With service providers who assist us in operating our website (e.g., hosting providers), subject to strict confidentiality agreements.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest where applicable. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the website.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to or restrict processing of your personal information.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with a data protection authority.
To exercise these rights, please contact us at the email address below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact
If you have questions or concerns about this Privacy Policy, please contact us at [email protected].